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Mandarin Speaker Customer Service (Crypto)
UBASE AsiaSeberang Perai, Penang, Malaysia18 hours ago
Job descriptionProvide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complaints and offering solutions. Identify and elevate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases. Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.). Guide users through account setup, KYC, deposits / withdrawals, and trading processes. Proactively educate users on platform updates, new features, and security practices. Adhere to internal protocols and regulatory compliance guidelines. Monitor and report suspicious behaviours, scams, or fraud attempts. Ensure all interactions align with security best practices. Collect user feedback and report recurring issues for product improvement. Document customer interactions and maintain accurate case logs. Provide support in multiple languages as required, prioritizing bilingual or multilingual service. Education Background : SPM & above Fluent in both English & Chinese (training 100% English) Flexibility to work in shifts (including weekends and holidays) Minimum 1 year Customer Service Experience Tech‑savvy with familiarity in cryptocurrency and blockchain technology is an added advantage
We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for a leading cryptocurrency client . This is a remote position with responsibilities focused on chat-based support only'—no phone calls involved.
Responsibilities
- Work from home (fully remote).
- 24 / 7 rotational shifts, including nights, weekends, and public holidays.
Job Description
1. Customer Support & Issue Resolution
2. Product Knowledge & User Education
3. Compliance, Security & Risk Management
4. Feedback, Reporting & Multilingual Support
Job Requirements
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Customer Service Mandarin Speaker • Seberang Perai, Penang, Malaysia
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