Advisor I, Customer Service – Japanese

Overview

Advisor I, Customer Service – Japanese at Concentrix. The Advisor I interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Job Details

Job Title : Advisor I, Customer Service – Japanese

Essential Functions / Core Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work, including properly noting accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring to published materials, secondary sources, or more senior staff

Candidate Profile

Supplemental Information

Location : MYS Kuala Lumpur Nu Tower 2

Time Type : Full time

Disclaimer : The above statements describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Job Geography Notes

RECRUITER ENTER THE APPLICABLE LANGUAGE : GERMANY – This job description does not apply to employees in Germany. UNITED KINGDOM – Exclude high school information in candidate profile section. PHILIPPINES and INDIA sections contain location-specific information and requirements as listed in the original description.

Location : Kuala Lumpur area in Malaysia; Full-time position.

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