No longer accepting applications

Customer Service - Mandarin Speaker - RM4000 - Hybrid

Pinnacle Business ServicesKulim, Kedah, Malaysia

9 days ago

Job description

Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.

We’re looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast‑paced environment.

What You’ll Do

Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
Actively listen and resolve concerns, ensuring positive experiences
Escalate complex cases when necessary
Share product and service recommendations tailored to customer needs
Collect feedback to help improve services and processes
Support with administrative tasks as assigned

What We’re Looking For

Proficiency in Mandarin, Malay, and English

1+ year experience in customer service (or related field)

Tech‑savvy with Microsoft Office and digital platforms

Willing to work rotational shifts (including weekends / public holidays)

Possess to have own transport

Work Schedule & Location

Morning shift : 6am – 3pm (WFH)

Why Join Us?

Competitive salary : RM4,000 – RM4,800 + KPI incentives & performance bonuses

Career growth : 80% of leadership roles are promoted internally

Comprehensive benefits : Medical insurance, maternity leave, paid training & professional development

Join us in shaping the future of sustainable transport and providing top‑notch customer support along the way!

#J-18808-Ljbffr

Create a job alert for this search

Customer Service Mandarin Speaker • Kulim, Kedah, Malaysia

Related jobs

Customer Success Specialist - Mandarin Speaker - Penang

Arvion ServicesPenang, Malaysia

Quick Apply

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand. In this role, you will support customers via inbound calls and emails,...Show moreLast updated: 23 days ago

Promoted

Customer Service Advisor (Japanese Speaking)

TPPenangMalaysia, Penang, Malaysia

Teleperformanceは1978年にフランスパリにて設立されたBPO（ビジネスプロセスアウトソーシング）企業です。現在91カ国に拠点があり、社員数は全世界で50万人以上、24以上の言語でサービスを提供しています。クライアントには大手IT企業やSNS、EC、旅行、金融機関など、世界的に有名なブランドが多数含まれます。. B1レベル程度（日常会話・業務遂行に支障のないレベル）※マニュアル...Show moreLast updated: 30+ days ago

Promoted

Virtual Travel Concierge - Trilingual Speaker in Malaysia

Ten GroupKulim, Kedah, Malaysia

Join Our APAC Team as a Mandarin & Cantonese-Speaking.Are you passionate about luxury travel and delivering unforgettable customer experiences?. If so, Ten Group is looking for someone just like you...Show moreLast updated: 30+ days ago

Promoted

Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)

Hitachi VantaraSungai Petani, Kedah, Malaysia

Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea. Job Title : Remote Service Engine...Show moreLast updated: 30+ days ago

Promoted

Lifestyle Manager - Travel - Trilingual Speaker - Full remote in Malaysia

Ten Lifestyle GroupKulim, Kedah, Malaysia

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!.Are you passionate about travel and luxury experiences?. We’re looking for a dynamic and enthusiastic.A t...Show moreLast updated: 30+ days ago

Promoted

Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote

Ten GroupSeberang Perai, Penang, Malaysia

To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese -speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. If you have a proven luxury hospital...Show moreLast updated: 10 days ago

Customer Success Specialist - Mandarin speaker

Two95 International Inc.Bayan Lepas, Penang, MY

Quick Apply

Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services. You’ll handle customer inquiries, resolve issues, and support...Show moreLast updated: 30+ days ago

Promoted

Customer Support (Japanese Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia

Handle inbound customer inquiries through email and chat.Provide technical and product support while identifying sales opportunities. Achieve sales targets and maintain high customer satisfaction.Tr...Show moreLast updated: 27 days ago

Promoted

Contact Center Manager - Mandarin

Teleperformance USAPenangMalaysia, Penang, Malaysia

Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirem...Show moreLast updated: 30+ days ago

Promoted

Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas

Career HorizonsBayan Lepas, Penang, Malaysia

Ensure timely quotation is sent to the Customer and booking is confirmed & sent promptly.Support operations & Sales in executing service delivery. Manage carrier / vendor relations, including securing...Show moreLast updated: 30+ days ago

Promoted

Process Executive - Japanese / Mandarin Speaker

CognizantKulim, Kedah, Malaysia

Process Executive - Japanese / Mandarin Speaker.Imagine what you could do here.With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer ex...Show moreLast updated: 30+ days ago

Promoted

Customer Success Specialist - Mandarin - Penang

TPPenangMalaysia, Penang, Malaysia

Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment. Diploma / Degree (any field) - Mi...Show moreLast updated: 30+ days ago

Promoted

Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Ten Lifestyle GroupKulim, Kedah, Malaysia

Location : Malaysia (Fully Remote).Languages : Cantonese, Mandarin & English (Fluent).Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays. This is a remote role in Malaysi...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative (Mandarin Speaking)

Emapta GlobalKulim, Kedah, Malaysia

Be the Voice of Trust in the Future of Finance.Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support custome...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative - Johor Bahru - Mandarin Speaker

TPCentral George Town, Penang, Malaysia

Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office. Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Show moreLast updated: 16 days ago

Promoted

Customer Service Representative (WFH, Eng & Mandarin)

Hiredly XSeberang Perai, Penang, Malaysia

Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complai...Show moreLast updated: 18 days ago

Promoted

IT Service Desk specialist with Mandarin

Work Life Group NLBatu Kawan, Penang, Malaysia

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.Primary contact point for end users via phone, chat, or self-service tickets. Qualify and open tickets fo...Show moreLast updated: 14 days ago

Promoted

Customer Service Representative - Mandarin (Work from Home)

TPGeorge Town, Penang, Malaysia

We are seeking enthusiastic and customer-focused individuals to join our team as.Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of con...Show moreLast updated: 30+ days ago