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Jewellery Stylist (Shop Assistant)

Jewellery Stylist (Shop Assistant)

WanderlustKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Overview

Hello from Team W+Co! We are responsible for sharing the Wanderlust + Co story around the world. Whether it's speaking to media and bloggers, retail or wholesale consumers, industry commentators or the fashion community, we are the voice of Wanderlust + Co. We're a fast growing, high-energy team with a passion for people, places and stories.

Jewellery Stylist , you are our on-ground ambassador to the offline Wanderlust + Co experience. You contribute to the business by maximising sales on the floor in addition to providing exceptional customer service that meets the Wanderlust + Co standard. You will help to achieve individual sales goals and build long-lasting client relationships through your passion for the brand and extensive product knowledge. You are also responsible to support all back-of-house related operational tasks. This role reports to the Store Manager.

Responsibilities

  • Deliver a warm and pleasant experience to all customers visiting the store
  • Achieve and exceed individual sales goals
  • Possess a strong drive for results while maintaining a positive and caring attitude at all times to both team members and customers
  • Customer Development

Offer exceptional service to all Wanderlust + Co customers in person, or over the phone and through any electronic communication

  • Demonstrate strong product expertise and engage customers through product knowledge and brand story
  • Able to highlight any issues and suggest appropriate solutions promptly to Store Manager so each customer’s complaint / issue is effectively and promptly solved
  • Operations
  • Execute opening and closing of the store according to guidelines

  • Ability to handle all store equipment especially POS system
  • Support visual merchandising, merchandising and housekeeping according to store guidelines
  • Keep the product in stock room and floor in perfect condition
  • Participate in all inventory and cycle counts and protect the assets of the store
  • Assist in packing or wrapping customers’ merchandise
  • Qualifications

  • Proven work experience as a Retail Associate
  • Experience in Jewellery Retail is value added
  • Friendly and energetic with strong communication skills in English and Malay, Mandarin is a plus
  • Customer-service oriented
  • Detail-oriented
  • Positive attitude and a team player
  • Availability to work flexible shifts, including nights, weekends and public holidays
  • We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
  • Shop locations : The Exchange TRX

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    Shop Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia

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