Pekerjaan di Penang malaysia

Kemas kini terakhir: 9 hari yang lalu

Guest Relations Manager

Marriott InternationalPenang, Malaysia

Supports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking an...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu

Sales and Marketing Engineer

Career WisePenang, Malaysia

Quick Apply

Manage full process of sales cycle, from lead generation, cold calling, and consultation to closing order.Formulate and execute sales strategies to reach company's sales goals and key projects.Prep...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

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Finance Analyst

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Graphic Designer

New Bob Group Of CampaniesPenang, Malaysia

At least SPM / STPM & a Diploma in Graphic Design or equivalent;.Excellent IT skills, especially with design and photo-editing software. .Must be creative, dynamic, innovative and passionate about d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Material Planning Analyst

091 Flectronics Technology (Penang) Sdn. Bhd.Penang, Malaysia

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Facility Engineer

EPSPenang

Plan and implement the company’s safety measures to ensure the safety of personnel, vehicles, and the environment.Assist in managing the company’s facility systems and safety equipment to ensure th...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Mechanical Supervisor

JEFI GroupPenang, Malaysia

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Lead Thermal Test Engineer

CelesticaPenang, MY

The Lead Engineer, Hardware Design works with cross functional teams with other designers, customers, manufacturing engineering and project leadership to ensure robust and high quality product deve...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Senior Specialist Sales Operations

Infineon TechnologiesPenang, Malaysia

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Process Technician

SanminaPenang, Malaysia

Performs functions associated with all manufacturing operations, including working with engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Executive, Business Development (B2B)- Penang

Ninja VanPenang, Malaysia

New Business Acquisition & Sales Growth.Identify and pursue new B2B sales opportunities through active prospecting and outreach. Manage lead generation, qualification, and conversion efforts to driv...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu

Configuration Specialist

PlexusPenang, Malaysia

This role is a hybrid of clerical and technical work, ensuring the smooth implementation of changes and deviations in the manufacturing process. They track and implement these changes, help with pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Assurance - Audit, Senior

EYPenang

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GL Accountant

089 Flextronics Technology (Penang) Sdn. Bhd.Penang, Malaysia

This role is in charge of ensuring accurate accounting activities and effective financial operation of the function and implementing appropriate financial and accounting procedures to coordinate tr...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu

QMS Engineer

TTM Technologies, Inc.Penang

Learns to use professional concepts.Applies company policies and procedures to resolve routine issues.Works on problems of limited scope. Follows standard practices and procedures in analyzing situa...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu

Technical Customer Support, Senior

ZebraPenang, Malaysia

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Service Manager

Hastings DeeringMalaysia | Penang | SDAH Penang (P022)

Oversee the planning of the appointment process for next day with Service Advisors and officer customer relations to ensure that full workshop capacity is booked on a daily basis.Closely monitor EP...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Test Development Engineer

Power IntegrationsPenang, Malaysia

Develop and optimize ATE test programs for analog and mixed signal power management semiconductor components.Ensure smooth deployment of high quality, efficient and cost-effective probe and test so...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu

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Guest Relations Manager

Marriott InternationalPenang, Malaysia

9 hari lalu

Penerangan pekerjaan

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition / service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest / employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and / or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.