Talent.com

Pekerjaan di Malaysia

Kemas kini terakhir: 4 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Mandarin OPI / VRI Interpretation Vacancy

Mandarin OPI / VRI Interpretation Vacancy

Kalammalaysia, 14, my
If you are passionate about different languages and interpretation, we need you!.We are looking for professional remote interpreters who want to join an international company and be a great help to...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Junior Data Entry with Chinese-English Translation Skills

Junior Data Entry with Chinese-English Translation Skills

Kian GroupMalaysia
Kian boasts a rich 40-year history as a trailblazer in the furniture industry, specializing in providing top-tier furniture solutions for QSR / F&B giants such as McDonald's, KFC, Pizza Hut, Burger K...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Associate Technical Architect - SAP BTP Job

Associate Technical Architect - SAP BTP Job

YASH TechnologiesMY
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences,...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Executive, Finance

Executive, Finance

PUMA Sports Goods Sdn Bhd (Reg No. 200701008334 (766336-V))PUMA Malaysia
The focus of the role is support on daily financial / accounting operations to ensure production of accurate and reliable accounting records for both external and internal reporting purposes.Provide...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
Business Development Manager(Business Incorporation Services)

Business Development Manager(Business Incorporation Services)

RecruitGoMY
Quick Apply
We are looking for a candidate from the corporate business field because Emerhub specializes in providing market entry and business expansion services to companies looking to establish and grow the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Internal Controller

Internal Controller

TOTALENERGIES MARKETING MALAYSIA SDN BHDMalaisie
Various areas of operations in both Malaysia and Indonesia.Working with colleagues where cultures and working styles are diverse, and area of work may involve with senior managers.Diverse activitie...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Training Operation Administrative

Training Operation Administrative

The Fifth Academy PLTFederal Territories of Malaysia, MY
Job Requirements We are seeking a proactive and detail-oriented individual to support our daily operations and basic accounting functions, ensuring seamless execution of training programs and admin...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Hmong Interpreters

Hmong Interpreters

ContactLink SolutionsMY
Quick Apply
Hmong Interpreters Language : Hmong Are you a skilled interpreter looking for a flexible and rewarding opportunity?.We are seeking talented individuals proficient in Hmong and English to join o...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Vice Principal Academic

Vice Principal Academic

Teaching Abroad DirectAsia, Malaysia
This position is responsible for supervision of school’s staff and students, overall administrative and academic management WITH the objective of enhancing student learning outcomes, through the st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Manufacturing Manager

Senior Manufacturing Manager

Ichor SystemsMalaysia
We are seeking a highly experienced Senior Manufacturing Manager to lead and optimise production operations with a strong focus on special processes, including electropolishing (EP), passivation, a...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Manager - Branch Operational Risk Management (East Coast)

Manager - Branch Operational Risk Management (East Coast)

Hong Leong BankMalaysia
Manager - Branch Operational Risk Management (East Coast).If you are looking to excel and make a difference, take a closer look at us. Analyze and manage risk management issues by reviewing and embe...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Freelance Designer [pool]

Freelance Designer [pool]

LewisMalaysia
We are a global marketing agency that has gone from start-up to multi-national in little over two decades.Our success is due to a combination of factors. Talented people delivering award winning cam...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Application Monitoring Specialist

Application Monitoring Specialist

United Overseas BankMalaysia
Application Monitoring Specialist.Posting Date : 25 Jun 2025 Location : .Company : UOB Innovation Hub 2 Sdn.United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more th...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Digital Marketing Campaign Specialist-Greater China Market

Digital Marketing Campaign Specialist-Greater China Market

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.