Talent.com

Pekerjaan di Malaysia

Kemas kini terakhir: 11 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Multi-Property Assistant Director of Finance

Multi-Property Assistant Director of Finance

Marriott InternationalMalaysia
The Assistant Controller manages the day-to-day operation of the Accounting Office.Primary responsibilities include financial analysis and financial reporting, budgeting / forecasting, audit and cont...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Pricing Actuary

Pricing Actuary

SKL ActuarialMY
Excellent opportunity to work with a leading global reinsurer in Kuala Lumpur, Malaysia.Our client is seeking a Pricing Actuary to join the team and work closely with Business Development, Underwri...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Finance Manager (based in Subang Jaya)

Finance Manager (based in Subang Jaya)

HaysMalaysia
Finance Manager (based in Subang Jaya).Looking for a Finance Manager with Costing & Pricing experience to be based in Subang Jaya. They are one of the most stable & reputable companies in Malaysia f...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Telesales Executive - Insurance Outbound

Telesales Executive - Insurance Outbound

Brandt Business Services Sdn. Bhd.MY
We are seeking enthusiastic and results-driven Insurance Outbound Telesales Agents to join our dynamic team.The role involves making outbound calls to potential and existing customers, promoting in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
3.2U Inspection Diver

3.2U Inspection Diver

SubNet Services LtdMalaysia
Scope of work : Riser Guard Installation.Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sourcing Manager - New - 12M

Sourcing Manager - New - 12M

AdeccoMalaysia , MY
Develop and implement sourcing strategies to identify and qualify suppliers for a wide range of materials and services.Conduct supplier evaluations and performance reviews to ensure compliance with...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Digital Marketing Consultant (GCC- HK)

Digital Marketing Consultant (GCC- HK)

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Cum Driver

Assistant Cum Driver

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Responsible for driving Company owned vehicles for transporting Managing Directors, Directors, Manager or guests and other travel assignments. Bear full responsibility for any traffic or parkin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Head, Digital Partnership & Stakeholder Management

Head, Digital Partnership & Stakeholder Management

MRANTIMY
The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Manager

Assistant Manager

MGB BerhadMY
Candidate should possess a Bachelor Degree or equivalent in All Others Field.Preferably at least 5 years of related working experience in developer / project management / property and construction.Pref...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Lab Technician G1

Lab Technician G1

Ajinomoto (Malaysia) BhdMY
Assist the Food Development and Application Department in product research, development, and application.Assist the Food Development and Application Department in product research, development, and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
SEA Administration-Workplace Service (WPS)

SEA Administration-Workplace Service (WPS)

LazadaMalaysia
Department : Administration Location : Malaysia.Space Planning and Management : - Assess and plan the optimal utilization of office space, office relocations and reconfigurations as needed.Maintenance ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Accounts Payable Executive

Accounts Payable Executive

LBS Bina Group BerhadMY
Entering and uploading transaction reports and invoices into company databases.Sorting, coding, matching and filing invoices, expense reports and complete and incomplete transactions.Organizing and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Analyst, Business Analyst, Interconnected Retail

Analyst, Business Analyst, Interconnected Retail

ESTÉE LAUDER CompaniesMalaysia
At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty.Across more than 25 globally recognized brands sold in over 150 countries and territories, we use tec...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
Regional Manager - Sales & Technical (AH)

Regional Manager - Sales & Technical (AH)

ZagroMalaysia
Zagro is a Singapore public limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.