Pekerjaan di Pulau pinang pulau pinang

Job Description

Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to interpret the Voice of the Customer and drive enhancements to improve User Experience (UX)? If yes, then this is your opportunity. Become a Product Support Engineer and exercise your technical expertise, customer support skills, and creative abilities in support of Intel's Enterprise Ethernet Products.

The primary job role is technical support for Intel Ethernet product. You will work directly with customers to provide them technical assistance and / or solutions.

Work directly with business unit Ethernet Engineering teams for customer escalations.

Gather and analyze customer contact trends and drive data and recommendations to business unit to improve User Experience and Product Supportability in existing and future products.

Work with support peers around the world to research, troubleshoot, duplicate, and resolve technical issues. - Interact with the business unit on issue prioritization, characterization, root cause analysis, and corrective actions.

Write reactive and proactive technical support content for Intel's public support website to enable customers to help themselves.

Qualifications

Minimum Qualifications :

A Bachelor's Degree in Electrical / Computer / Electronic Engineering, Computer Science, or directly related field with 5+ years of relevant experience in one, or more of the following areas :

Networking (Ethernet products) experience with skills that cross the OSI model.

Able to recognize problems within a network environment that might be impacting network performance.

Excellent troubleshooting / analytical skills with experience integrating Network Adapters in Server systems with competency in Windows and Linux OS.

Knowledgeable in network technologies such as Network Function Virtualization.

Ability to analyze, breakdown, understand complex problems, and communicate solutions effectively.

Strong verbal and written communication skills.

Ability to work across geographical boundaries to drive action in multiple groups across worldwide locations.

Ability to manage customer expectations and balance customer requests with Intel's business needs.

Preferred Qualifications :

Knowledge of IEEE standard, Ethernet architecture, I / F, and network products.

Knowledge of Intel system-level architecture BMC, NCSI, I2C, IOSF, SMBUS, SPI

Experience with Ethernet SerDes interface on design and debug

Knowledge of signal integrity, power integrity, transmission line theory, analog circuit design, and high-speed signal processing

Experience in design and / or validation of networking products as LOMs, adapters, mezzanines, or embedded form factors

Knowledge of Windows and Linux Ethernet device drivers and debug experience.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.