Pekerjaan di Bayan lepas pulau pinang
Kemas kini terakhir: 2 hari yang lalu
Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries.
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Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services.
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Lead Agent - Air Export, Customer Service
ExpeditorsBayan Lepas, Pulau Pinang, my Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.Major Duties and ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
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[July Onwards Intake] Internship - IT
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Governance and People Services Assistant Manager
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Tawaran kerja ini tidak tersedia di negara anda.
Lead Agent - Air Export, Customer Service
ExpeditorsBayan Lepas, Pulau Pinang, my30+ hari lalu
Penerangan pekerjaan2 years of industry specific qualification Good market and product knowledge Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English
Job Description
Scope of Position
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the SOPs
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Qualifications