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FVP, Head of Card Ops Processing Ctr

FVP, Head of Card Ops Processing Ctr

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Executive - Customer Service_Korean [MAG_KR]

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English IGCSE Teachers - International School in Malaysia - August 2025 Start

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Sourcing Manager - New - 12M

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Senior Associate, Advocacy

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Senior Manufacturing Manager

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Regional Manager - Sales & Technical (AH)

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Senior / Software Engineer (C#, .Net) (Ipoh)

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FVP, Head of Card Ops Processing Ctr

FVP, Head of Card Ops Processing Ctr

Monroe Consulting GroupMalaysia
20 hari lalu
Penerangan pekerjaan

Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution known for its innovative drive. Our client is looking for a seasoned professional to step into the role of Head of Card Operations Processing Control. This role oversees daily operational planning and performance, ensuring all service level agreements (SLAs) are met while maintaining strong compliance and control standards.

Job Responsibilities :

Manage and lead the COPC team to ensure smooth daily operations including Singapore stakeholders.

Identify areas to streamline processes, improve turnaround time, and reduce costs

Conduct internal reviews to ensure compliance and control

Handle data analysis and recommend corrective actions

Address customer and internal feedback promptly

Drive process improvement and operations-related projects

Coach and mentor team members to maintain high standards

Ensure procedures are up to date and in line with the Bank's policies

Continuously improve productivity, service quality, and team performance

Job Requirements :

Bachelor's degree or higher

10+ years of experience in retail banking, particularly in Credit / Debit Card Operations

Proven leadership with experience managing teams of 10 or more

Adaptable in fast-paced environments with change management experience (RPA / automation a plus)