Sales Support Executive

The Sales Support role at IMCD is responsible for providing administrative and operational support to the sales team to meet the individual / team target and company business objectives. This role involves coordinating sales activities, managing customer inquiries, and ensuring the smooth execution of sales processes, to meet individual / team targets and company's business objectives.

Key Responsibilities :

• Sales Coordination :
• Support the sales team in monitoring the sales orders, and coordinate with the relevant departments to ensure seamless order fulfilment.
• Manage customer opportunities through all stages : customer communication, quotation submission, marketing literatures, sample request, and ensure Salesforce data cleanliness and prompt lead follow-up.
• Gather inventory information for commercial team. Gather pricing information on product line.
• Ensure high levels of customer retention for the low-maintenance accounts and work closely with the commercial team on any new leads
• Work with the commercial team to prepare and send quotations to customers upon commercial / PM price approval
• Open line of communication with assigned accounts on a regular basis
• Participate in product trainings when necessary
• Administrative Support :
• Assist the sales team with daily administrative tasks, including preparing sales reports, sample request reports, maintaining customer records, and managing sales documentations.
• Handle customer inquiries and provide timely and accurate information about products and services, eg. quality manuals, code of conduct, etc.
• Liaising with relevant departments in resolving customer issues and complaints, ensuring high levels of customer satisfaction.
• Data Management :
• Maintain and update the customer database on Salesforce, ensuring accurate and up-to-date information.
• Manage internal operational processes, including creating new customer accounts, Salesforce updates on Contract Pricing, and creating new items, among others.
• Generate and analyse sales reports to provide insights and support decision-making.
• Process Improvement :
• Identify opportunities for process improvements and implement best practices to enhance sales support operations.
• Utilise Salesforce and other digital tools (MyIMCD, SalesAssistant) to streamline sales processes and improve efficiency.
• Guarantee timely and thorough resolution of customer-reported issues via telephone, email, or other support channels.
• Perform other ad-hoc duties and provide office support as required by the company.