NOC Support Engineer

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities :

Essential responsibilities include :

• Manage and resolve assigned incident tickets
• Support customer incident management bridges and calls
• Support Major Incident Management and fault resolution
• Support Problem Management and root cause analysis
• Become a SME on supported products and services
• Production and update of service documentation
• Support PCI compliance
• Support Disaster Recovery activities
• Provide training, knowledge transfer and ongoing support to TNS G

lobal FinTech analysts

Experience / Qualifications :

Required :

Desired :

Education / Certifications :

Qualifications

Working on a shift rota providing 24 x 5 operational support, you will be responsible for :

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.