APAC HR Services Hub Associate

The APAC HRServices Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.

Duties and Responsibilities

• Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition, onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow
• Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner
• Escalate complex issues to manager or a designated subject matter expert timely and appropriately
• Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee / Manager Self Service and continuous automation
• Work closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability
• Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards

Qualifications

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