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So if you believe in inspiring a better future, read on.
About the Role
Lead the analysis, design, development, and delivery of high-quality classroom and digital learning programs that effectively support key agency performance metrics, while ensuring alignment with budgetary constraints, project timelines, and broader organizational initiatives.
Job Responsibilities :
Learning Program Design & Development (40%)
- Assess and analyze training needs in alignment with business strategies and agency goals.
- Conduct research on industry best practices and current trends; facilitate focus group discussions with Master Trainers, Agency Strategy & Business Development teams, and Training Partners.
- Design and develop comprehensive training programs across various formats (e.g., classroom, e-learning, microlearning, blended learning).
- Create training materials including scripts, workbooks, facilitator guides, and translations.
- Develop e-learning content using advanced and innovative tools such as Articulate 360, Adobe Captivate, or other industry-leading applications.
- Monitor and evaluate curriculum design and training delivery effectiveness.
- Collect and analyze feedback through multiple channels to inform continuous improvement.
Training Delivery (40%)
Facilitate agent development programs via diverse learning platforms, including in-person sessions, virtual classrooms, and live events.Provide support for additional training delivery needs as required.Projects & Additional Duties (20%)
Assist in the implementation of business-related projects.Perform other duties as assigned by the supervisor to support operational and strategic objectives.Job Requirements :
Bachelor’s degree in any discipline.Minimum of 5 years’ experience in training, preferably within the insurance industry.Proven experience in project management, program design, and development.Quick learner with a strong curiosity and ability to conceptualize ideas.Demonstrates self-discipline, strong work ethic, eagerness to learn, and commitment to delivering high-quality results.LI-DNI