Product Content Specialist

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In this role, you will be the bridge between our evolving product features and our users' experience . Your primary mission is to create and optimize in-product content, including user guides, tooltips, and interactive copy , that empowers users, enhances satisfaction, and drives product adoption.

Responsibilities

• Content Creation & Optimisation : Write, edit, and continuously improve in-product content such as user guides, FAQs, onboarding flows, UI labels, tooltips, and notification messages, etc.
• User Empowerment : Develop content strategies aimed at increasing the user self-service resolution rate , reducing reliance on customer support for common queries.
• User Experience Enhancement : Collaborate with Product Managers, Designers, and Researchers to understand user pain points and iterate on content to improve overall usersatisfaction and retention.
• Cross-Functional Promotion : Utilize strategic content placement within the product to intelligently promote and cross-sell various features , enhancing product discovery and value.
• Data-Driven Iteration : Monitor content performance using relevant metrics (e.g., reduction in support tickets, user engagement with help articles) and use these insights to refine your approach.

Preferred Qualifications

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