TCM Payment Specialist

TCM Payment Specialist – Novartis

Location : Selangor, Malaysia

Summary

The TCM Payment Specialist manages the treasury processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Novartis divisions.

About The Role

Key Responsibilities

• Service Delivery : supports transitions and knowledge transfer, monitors critical deliverables; provides operational oversight to ensure services are delivered at the expected levels with a customer focus; handles exceptions; provides functional guidance to team members; interacts with FRA and Business Functions to ensure accurate accounting and financial reporting; resolves escalated issues and disputes; collaborates with accounting authorities / auditors; serves as a Subject Matter Expert for related policies and processes; initiates and participates in continuous improvements to optimize processes and standardize activities to leverage SAP / ERP investments; supports measurement and delivery of service levels and SLA / KPI targets; proactively challenges the status quo with fact-based recommendations.
• Day-to-day Activities : manages document management for payment activities and fulfills NFCM & audit requirements; supports Master Data Maintenance (TCM related) in collaboration with Business and other functions; ensures proper accounting of financial transactions; maintains adequate accounting records to meet local laws and Novartis standards; performs payments activities, monitors payment error flags and payment rejections; applies banking requirements and country regulations in line with Novartis policies to ensure timely payment disbursement.

Key Performance Indicators

Minimum Requirements

Work Experience

Skills

Languages

Commitment to Diversity and Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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