(WFH) Workforce Monitoring Assistant - Fresh Grads
Alpha Iota BPOKuantan, Pahang, Malaysia1 hari lalu
Penerangan pekerjaanMonitor team performance, productivity, and attendance through dashboards and tracking tools. Analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement. Provide real-time alerts or notifications to team leaders regarding workflow issues, underperformance, or inactivity. Track adherence to schedules and ensure service level agreements (SLAs) are met. Prepare performance summaries and highlight insights for management review. Recommend workflow optimizations and process improvements to enhance team efficiency. Support the implementation of productivity tools, reporting systems, and monitoring procedures. Proven experience in workforce analysis, operations support, or productivity monitoring is an advantage (preferred in customer service, operations, or shared services). Fresh graduates are encouraged to apply. Well-versed in Mandarin and English. Strong analytical and problem-solving skills. Proficient in Microsoft Excel, Google Sheets, or data visualization tools. Excellent attention to detail and ability to manage multiple priorities. Good communication and coordination skills across teams and departments.
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing :
To be successful in this role, you will need to have :
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Outsourcing and Offshoring Consulting
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