Customer Success Specialist (Mandarin)

Company Description

Teleperformance is a global leader in digital business services, dedicated to supporting communities, clients, and environmental sustainability. Our scalable solutions and local expertise enable us to partner with the world’s leading brands. Through advanced, digitally‑powered services, we help businesses streamline operations in impactful and sustainable ways. Teleperformance is committed to innovation and meaningful collaboration.

Role Description

This is a full‑time hybrid role for a Customer Success Specialist (Mandarin) located in Iskandar Puteri, with an option for partial work‑from‑home flexibility. The role includes addressing customer inquiries, ensuring customer satisfaction, and providing exceptional support through various communication channels. Additional responsibilities involve analyzing customer needs, solving issues, and ensuring the continuous improvement of customer experiences.

Qualifications

• Strong Customer Service and Customer Satisfaction skills
• Excellent Communication skills, including proficiency in Mandarin and English
• Customer Support experience and a problem‑solving mindset
• Analytical Skills for identifying customer needs and improving processes
• Ability to work collaboratively in a hybrid environment
• A degree or equivalent professional experience in customer‑related roles is advantageous

Seniority level

Entry level

Employment type

Full‑time

Industries

Outsourcing and Offshoring Consulting

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