Team Lead, Knowledge Base & Content Operations (Mandarin Support)
OKXKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanBachelor’s degree or above, preferably in linguistics, information management, communications, finance, or related fields 5+ years of content operations or knowledge base management experience, with at least 2 years in team leadership Experience in knowledge base management for large-scale customer service centers or fintech companies is preferred Familiarity with knowledge base structure, content taxonomy, and standardization processes Strong writing and content structuring skills, capable of producing high-quality content independently Proficient in data analysis and content management tools (e.g., Amplitude, Datawind, Contenful) Excellent team leadership and cross-functional communication skills Ability to prioritize tasks and drive projects in a fast-paced environment Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts Willing to work in Tun Razak Exchange, walking distance to MRT TRX Competitive remuneration package (Base Salary + Yearly Bonus) Meal allowance up to RM 500 / month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Team Lead, Knowledge Base & Content Operations (Mandarin Support)
OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles : We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing
- Develop and execute overall knowledge base content strategies to ensure accuracy, completeness, and user-friendliness
- Supervise and contribute to key content creation, review, and optimization, including FAQs, process documentation, and guides
- Conduct regular user research, data analysis, and content effectiveness evaluation to drive content iteration and innovation
- Establish content standards and guidelines to maintain quality and consistency
- Coordinate cross-functionally with product, technical, customer support, and compliance teams
- Manage daily operations of the knowledge base and content operations team, assign tasks, and monitor progress
- Establish and optimize team workflows and knowledge management systems to improve efficiency
What We Look For In You
Benefits & Perks
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Referrals increase your chances of interviewing at OKX by 2x
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Operation Team Lead • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
Demands management, prioritization.Clarification w agency, cdd, HM.Send qualified CV to HM and RT.Backfill int scheduling if required.
Chase for int Feedbacks / flag ambiguous feedbacks.Reassess fai...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Join Our Team as an Associate Customer Support Specialist (Mandarin).Language : Mandarin proficiency + B1 .Address : Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor.Shifts : B...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Oversees the daily throughput in the span of their control.Serve as a point of contact for team members as KYC SME.Maintain a thorough understanding of client’s policies and procedures.The individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Job Title : Head of Department Integration & Middleware Solutions.We are seeking an experienced and dynamic.Integration & Middleware Solutions division.
This role will oversee a team of.MuleSoft, TIB...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
HIRING Technical Support Candidates with CYBERARK EXPERIENCE - MANDATORY.At Bukit Jalil Tech Park for a MNC.Open to local Malaysians - open race.
Support the design and implementation of Privileged ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Responsibilities : Post-Purchase Strategy & Roadmap Define the vision and goals for delivery tracking, returns & refunds,...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations.
Our solutions include POS systems, Sou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Team Lead
TabSquare.AIKuala Lumpur, Kuala Lumpur, Malaysia AI, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.TabSquare provides AI‑powered technology solutions for the F&B industry, helping restaurants manage orders, process payments, and engag...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Record to Report, Team Lead
Avensys ConsultingSelangorMalaysia, Selangor, Malaysia Global Recruitment Head at Avensys Consulting.Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
PMO / Team Lead
Unison GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Associate Customer Support (Mandarin)
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
- Dinaikkan pangkat
Data & Finance Support Team Lead
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Kuala Lumpur, Wilayah Persekutuan, MY, 59200.We work closely together to harness the power of technology to support our physical and digital banking services and operations.This includes developing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Hiring for L2 Enterprise Application Support Team Lead(BluePrism), GIPS for Malaysia Location
Sperton Global ASSubang Jaya, Selangor, Malaysia Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
KYC Team Lead, Retail Client Onboarding
OSLKuala Lumpur, Kuala Lumpur, Malaysia OSL Federal Territory of Kuala Lumpur, Malaysia.KYC Team Lead, Retail Client Onboarding.OSL is Hong Kong's first SFC‑licensed digital asset platform.
We are seeking a KYC Team Lead to manage our Ret...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Community Operations Specialist (AIoT, Remote)
Hydsoft CO., LTDKlang City, Selangor, Malaysia Community Operations Specialist (AIoT, Remote).Overseas Operations Specialist (Remote Work).Manage and operated overseas fan communities for a technology product.
Handle contract signing and task as...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
Team leader(Mandarin Speaker)
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
- Dinaikkan pangkat
Hiring for L2 Enterprise Application Support Team Lead (BluePrism), GIPS for Malaysia Location
Sperton Global ASSubang Jaya, Selangor, Malaysia Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Head of Department Integration & Middleware Solutions
Upscale Sdn BhdKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Cloud and Hosting Lead
Airbus Helicopters Malaysia SDN. BHD.Subang, Malaysia Job Description : • • The Cloud and Hosting Lead is responsible for leading the Cloud and Hosting Product Service Lines (PSL) to represent Infra and Digital Workplace Domain in front of other Airbu...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Team Lead, AML Operations
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Team Lead - Care Continuum
BD Nogales NorteKuala Lumpur, Kuala Lumpur, Malaysia Technical Support Team Lead - Care Continuum.BD is one of the largest global medical device companies and we are advancing the world of health by improving medical discovery, diagnostics, and the d...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Client Operations Lead
NCR VoyixKuala Lumpur, Kuala Lumpur, Malaysia Location : Level 5, The Vertical Corporate Towers, Tower-B, 8 Jalan Kerinchi, Bangsar South City, 59200 Kuala Lumpur.Summary : A Client Operation Lead is required to support the day-to-day activities...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
Technical Support - CyberArk
Two95 International Inc.Bukit Jalil, Federal Territory of Kuala Lumpur, MYQuick Apply
Senior Product Manager (Post Purchase & Customer Support)
ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, Kuala Lumpur, MYQuick Apply
Operations Lead
EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
TikTok Shop - Partner Operations Manager
TikTokKuala Lumpur, Kuala Lumpur, Malaysia TikTok Shop - Partner Operations Manager.TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuri...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Associate Business Support Specialist (Mandarin Bilingual)
MSDPetaling Jaya, Selangor, Malaysia Associate Business Support Specialist (Mandarin Bilingual).Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes.Within GBS, ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu