Clinical Services Specialist

GENERAL PURPOSE OF THE JOB

Responsible for the implementation of quality programs, policy and procedure training, clinical audits, Risk Assessment Audit, corrective actions and closure, supporting clinical education in their area of responsibility. Provision of a quality nephrology service through consultation with the Regional Operation Manager (ROM) and Chief Medical Officer (CMO).

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

QUALITY OUTCOMES

• Supports Continuous Quality Improvement (CQI) activities in collaborative with Quality Team
• Monitors and follows up on AOR investigation process
• Assists in the development, review, revision, and roll-out of clinical procedures
• Assisting CMO / ROM in the identification and development of clinic -specific education and outcome goals
• Assists in implementation and monitoring of goals to achieve desired results
• Benchmarks clinical audits, identifies and shares best practices
• Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested
• Provides training and monitors implementation of clinical policies and procedures in the center(s)
• Performs external audits as indicated per audit policy and provide support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation manager to ensure implementation and resolution of deficiencies
• Provides timely submission of all reports and data collection requests to CMO / ROM

EDUCATION

ADDITIONAL

MINIMUM QUALIFICATIONS :

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.