Dutch Speaking Customer Service Agent - Work Remote

Mercier Consultancy MD is delighted to offer a remote position for a Dutch Speaking Customer Service Agent. In this role, you will have the opportunity to work from the comfort of your home while providing outstanding service to our clients. Your primary responsibility will be to assist Dutch-speaking customers, ensuring they receive timely and effective support.

Responsibilities

• Handle customer inquiries from Dutch-speaking clients via phone, email, and chat, providing accurate information and assistance.
• Troubleshoot issues and resolve customer complaints efficiently while maintaining a high level of client satisfaction.
• Document all interactions in the CRM system to ensure quality control and follow-up as necessary.
• Collaborate with colleagues to improve service processes and enhance customer experience.
• Stay informed about company policies, products, and services to provide comprehensive support to customers.
• Participate in training sessions and team meetings to develop your skills and knowledge.

Requirements

Benefits