Ensure accurate and timely data entry into our operating system.
Track and trace shipments as required.
Utilize Process Monitors and Workflows on daily basis.
Ensure timely movement and delivery of freight to customers.
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client invoicing.
Interact with our customers in arranging their shipments, exceeding customer service expectations.
Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Ensure all customers' standard operating procedures are followed and updated.
Meet KPI standards, as per the company procedures.
Overseas communications, timely responses to emails and requests (internal and external).
To take up additional tasks and responsibilities as and when required to meet the Department’s needs.
Qualifications
Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
At least 1 to 2 years of related working experience in similar position.
Understanding of transportation documentation and terms is a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.
Buat amaran kerja untuk carian ini
Customer Service • Petaling Jaya, Selangor, my
Pekerjaan yang berkaitan
Customer Service Executive
SolarvestPetaling Jaya, Selangor, MY
Quick Apply
Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.Monitor and analyze the performance of solar PV systems on daily basis.Resolve...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
Customer Service Specialist (Mandarin speaker)
Tech MahindraGreater Kuala Lumpur, Malaysia
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.
With 150,000+ professionals across 90+ ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Specialist (Mandarin Speaker)
BybitGreater Kuala Lumpur, Malaysia
Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Internship (Marketing / Global Trade Services / Customer Experience)
FedExPetaling Jaya, Selangor, MY
General administration; Team tasks support; Project management support; Basic research; Reporting.The IGNITE Internship Program is a 12-week internship at FedEx, offering high-potential youth the o...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
IT Desktop Support Officer
Axiom TechnologiesMalaysia, Petaling Jaya
Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.Please visit our website for more information about what we do at.We are lookin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Team Lead - KL
TeleperformancePetaling Jaya, Selangor, MY
Significant experience in a complex fast paced environment.Minimum 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skill...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Advisor (Night Shift)
Frasers GroupPetaling Jaya, Selangor, my
Quick Apply
Frasers Group are a global powerhouse within retail, made up of household names such as Sports Direct, USC, Flannels, Jack Wills and etc.
Sports Direct Malaysia currently operates a total of 39 reta...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Mandarin Speaking - Petaling Jaya
EPS ConsultantsPetaling Jaya, Selangor, MY
Quick Apply
Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Specialist (Mandarin speaker)
SnaphuntGreater Kuala Lumpur, Malaysia
Opportunity within a company with a solid track record of performance.A role that offers a breadth of learning opportunities.
Meets predetermined and assigned productivity targets and quality standa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
PSC Supply Planning Lead
HaleonMalaysia, Petaling Jaya
A new, world-leading consumer health company.Shaped by everyone who joins us.Together, we're improving the everyday health of billions of people.
By growing and innovating our global portfolio of ca...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Customer Service Representative
Thermo Fisher ScientificSelangor, Selangor, Malaysia
You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication.
You will act like an Account Management by providing pro...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
Technical Service Lead (Australia)
PRISM+Petaling Jaya, Selangor, MY
Quick Apply
RMA represents Return Merchandise Authorization; it is a brand procedure for return faulty hardware for repair or replacement.
Being a rapid growth electronics company, we are looking for a candidat...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
CUSTOMER SERVICE REPRESENTATIVE (Immediate Joiners!)
Sperton Global ASPetaling Jaya, Selangor, MY
Quick Apply
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
Ensures customer inquiries are answered in an efficient and ti...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Community Officer (Customer Service, Operations, Events)
the HivePetaling Jaya, Selangor, MY
Quick Apply
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia.
Our brands include The Hive, Common Ground and The Cluster, each brin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Hiring PHP Lead role
Two95 International Inc.Petaling Jaya, Selangor, MY
Quick Apply
Provide technical leadership to the engineering team and ensure the successful delivery of high-quality software products.
Develop and execute the engineering roadmap in collaboration with the execu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Intern - Market Insights & Customer Service Operations Support
ContinentalPetaling Jaya, Selangor, MY
We are seeking a motivated and detail-oriented Market Insights and CS Operations Support Intern to join our dynamic team in Petaling Jaya, Malaysia.
This internship offers an exciting opportunity to...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Manager, Dispute Management
Sime Darby Property BerhadPetaling Jaya, Selangor, MY
Quick Apply
Drive strategic resolution of post-construction customer disputes by leading cross-functional collaboration, ensuring customer satisfaction and safeguarding brand reputation through proactive, stru...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Outsystems Developer - lead
Aryan Solutions Pte LtdGreater Kuala Lumpur, Malaysia
Aryan Solutions is headquartered in Singapore with offices in KL (Malaysia), Lucknow (India), and Dubai (UAE).We have a team of highly experienced Consultants working across the Region covering Sin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu