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Customer Service Executive

Customer Service Executive

SolarvestPetaling Jaya, Selangor, MY
6 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan
  • Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
  • Monitor and analyze the performance of solar PV systems on daily basis.
  • Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
  • Maintain existing customer relationships to ensure continued business with the company.
  • Prepare quotations and follow up with customers for their acceptance.
  • Prepare monthly performance report of the solar system to customers.
  • Engage with client and technical team together to resolve customer’s project issue.
  • Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
  • Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
  • Build and maintain long term business relationship with new and existing customers.
  • Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
  • Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
  • Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

    • Requirements

    • Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma, Bachelor’s
    • Degree / Post Graduate Diploma in any field (Engineering field is an added advantage).
    • Required language(s) : Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
    • Required skill(s) : Computer literate with good knowledge of Microsoft Office, strong communication skills
    • Attitude : Customer and service-oriented, energetic and enthusiastic about interacting with people.
    • Team player, self-motivated to learn, effective communicator, and patient.
    • Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.
    Buat amaran kerja untuk carian ini

    Customer Service Executive • Petaling Jaya, Selangor, MY