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Social Media Customer Services Assistant
YC CAPITAL SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDiploma or equivalent; Degree in Communications, Marketing, or related field is an advantage. Proven experience in customer service or social media management is preferred. Strong written communication skills with good grammar and attention to detail. Ability to remain calm, empathetic, and professional under pressure. Familiarity with major social media platforms and basic analytics tools. Organized, proactive, and able to manage multiple conversations simultaneously. Basic knowledge of brand voice, online etiquette, and digital engagement strategies. Customer-focused mindset Excellent interpersonal and problem-solving skills Team player with initiative Fast learner and adaptable to new tools and processes Time management and prioritization Competitive salary & performance incentives Opportunities for training and career growth Flexible working arrangements (if applicable) Friendly and supportive team environment Health insurance Opportunities for promotion Professional development
Job Purpose
To provide timely, professional, and friendly support to customers across all social media channels, ensuring positive engagement, brand reputation, and excellent customer satisfaction.
Key Responsibilities
- Monitor and respond promptly to customer inquiries, comments, and messages on platforms such as Facebook, Instagram, TikTok, X (Twitter), and others.
- Handle complaints, feedback, and service-related questions with empathy, accuracy, and adherence to company policies.
- Escalate complex or sensitive cases to the appropriate internal team for resolution.
- Track and record customer interactions in the CRM or social media management system.
- Collaborate with the marketing team to maintain consistent brand tone and voice.
- Assist in preparing FAQs, response templates, and best practices to improve service efficiency.
- Report recurring issues, trends, or customer sentiments to management for improvement initiatives.
- Support in creating engagement content (polls, Q&A sessions, etc.) to foster a positive community atmosphere.
- Keep up to date with social media trends, platform updates, and competitor practices.
Requirements & Qualifications
Key Competencies
Benefits
Job Types : Full-time, Permanent
Pay : RM1, RM2,500.00 per month
Benefits :
Work Location : In person
Buat amaran kerja untuk carian ini
Social Media • Kuala Lumpur, Kuala Lumpur, Malaysia