Key Account Manager (Corporate Solutions)
Direct message the job poster from AIA Malaysia
Senior Manager, Talent Acquisition at AIA Malaysia
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
Responsibilities
- Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
- Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
- Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
- Arrange and participate in internal and external client debrief
- Act as “door-opener” to Segment management team
- Responsible for proposing new product or initiatives for Direct Clients
- To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
- Involve in projects or initiatives that will further grow the overall CS business
Requirements
Possess a degree with business or equivalent.Relevant working experience in commercial, client-facing role.Possess strong presentation, planning, organization and analytical skillsAbility to handle customer complaints and / or requests with a sense of urgency and have the ability to be impartial and objective.Strong team player, adaptable and versatile in working styleSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Business Development, Management, and Customer ServiceIndustries
Insurance, Hospitals and Health Care, and Financial ServicesReferrals increase your chances of interviewing at AIA Malaysia by 2x
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