Analyst, Agency Compensation

Overview

Analyst, Agency Compensation at Manulife. This position is responsible for managing payments to the Agency and Partnership channels, including commissions, bonuses, financing schemes, and incentives. The role ensures timely and accurate compensation processing for Tied Agency, ALC Agency, and Partnership Channel. It also involves conducting moderately complex managerial analysis and reporting, as well as maintaining and updating records in the PICS system and other platforms to support business growth.

Position Responsibilities

• Action commission related inquiries from internal departments including the Contact Center and Distribution by promptly and accurately responding
• Research and resolve commission inquiries by applying knowledge to resolve complex inquiries and performing reconciliation of payments made
• Complete Commission Run Related Tasks as per set schedule, which includes ensuring all advisors are compensated for bank products
• Complete monthly balancing for Finance
• Prepare monthly Value At Risk (VaR) monitoring report to Local Line1B team for further action. Leverage Power BI to automate the report for ease of reporting and efficiency. Monitor the VaR for accuracy and facilitate enquiry from Line1B
• Prepare monthly IR validation and payout
• Maintain the integrity of commission records fed from the Compensation Database to Distribution (importing / exporting, reviewing invalid sales rep codes, processing adjustments and corrections, reviewing reject reports) as well as doing the reconciliation
• Administer complex transfers of business between advisors (including supporting staff who are completing noncomplex transfers)
• Contribute to department targets by ensuring all inquiries / tasks are answered as per Service Level Agreements
• Report issues, process gaps and opportunities to Manager when identified to enhance service levels and the customer experience
• Keep current on knowledge of products and commission schedule updates
• Support projects as they relate to Commissions

Required Qualifications

When You Join Our Team

Working Arrangement

Hybrid

Seniority level

Entry level

Employment type

Full-time

Job function

Industries

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife / John Hancock is an Equal Opportunity Employer. We embrace diversity and foster an inclusive work environment that respects all cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on grounds protected by applicable law.

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