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Senior Research Manager

Senior Research Manager

NielsenIQPetaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Company Description

NIQ GFK CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Job Description

  • Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight
  • Build and maintain strong relationships with senior client stakeholders
  • Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
  • Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
  • Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
  • Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research
  • Entrusted to deliver flawless research and analytics to our clients.
  • Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
  • Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
  • Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

Qualifications

  • Graduate or Postgraduate with at least 6+ years of experience in consumer insights, quantitative research, data analytics and delivery
  • Ideally a first experience in a related industry in consumer research, market research.
  • Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc
  • Awareness of market trends and its interdependencies impacting customers
  • Each market to expand and adapt according to the market, account, technical needs, language, knowledge of specific systems, etc
  • Customer Centric mindset
  • Excellent time management and prioritization skills with a proven track record of delivering projects on time
  • Problem solving and solutions orientated
  • Engaging presenter
  • Good at building relationships, internally and with clients
  • Strong verbal and written communication skills
  • Experience of working in an analytical environment
  • Coaching or managerial experience
  • A positive and creative approach to problem solving
  • Excellent presentation skills
  • Capable of leveraging tools such as Microsoft excel and PowerPoint
  • Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)
  • Diversity, Equity, and Inclusion

    At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

    Seniority Level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    General Business

    Market Research

    #J-18808-Ljbffr

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