Software Support Specialist (Cantonese Speaker)

Are you passionate about technology, solving real-world problems and delivering exceptional user support?

We're hiring Software Support Specialist on behalf of our Hong Kong based client, a cutting edge construction tech company that's redefining how projects are managed across the industry. Their smart, all in one platform empowers construction teams to streamline communication, automate workflows and gain real time insights bringing the entire project lifecycle into one seamless digital ecosystem.

Key Responsibilities :

• User Account Management

Assist customers in creating and managing user accounts

Support users in adjusting software settings for optimal performance and usability

Help users fine-tune and personalise reports to suit their needs

Respond to support requests via phone, email or chat with professionalism and empathy

Develop and maintain, support documentation and configuration guides

Collect user feedback and relay insights to the product team

Requirements :

Benefits & Perks :

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