Talent.com
Sr Support Engineer - Oracle Middleware
Sr Support Engineer - Oracle MiddlewareRimini Street • Kota Bharu, Kelantan, Malaysia
Sr Support Engineer - Oracle Middleware

Sr Support Engineer - Oracle Middleware

Rimini Street • Kota Bharu, Kelantan, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Join to apply for the Sr Support Engineer - Oracle Middleware role at Rimini Street .

We are actively seeking a Sr. Support Engineer - Oracle Middleware . The role will report directly to the Director, Oracle Delivery . This position is based in Malaysia and may work from a remote office.

About Rimini Street

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

Position Summary

We are growing our team of engineers at Rimini Street and are seeking Technical Support Engineers with deep experience across Oracle\'s Fusion Middleware products to join our global support team. The role of Senior Support Engineer - Oracle Middleware is to provide exceptional remote-based support for mission-critical systems utilising Oracle WebLogic and other Oracle Fusion Middleware solutions, as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premise to cloud. The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of the following areas (with Application Server / Java products as mandatory)

Application Server and Java : Oracle WebLogic Server (WLS), Application Server (OAS), Java, Coherence, HTTP Server (OHS)

  • Integration and Process Management : Oracle SOA Suite, Service Bus (OSB), BPM, B2B, Data Integrator (ODI), SOAP, REST, XML, etc.
  • Portal / Content Management : Oracle WebCenter, Universal Content Management (UCM), Imaging
  • Business Intelligence : Oracle Business Intelligence (OBIEE), Discoverer, BI Publisher
  • Identity Management : Oracle Identity Manager (OIM), Internet Directory (OID), Access Manager (OAM), Web Services Manager (OWSM)
  • Application Development : Oracle Application Development Framework (ADF), JDeveloper, Forms and Reports
  • Security : LDAP, SSL, TLS, MFA, etc.
  • Work closely with customers to understand their needs, support business change and deliver a consistently high-quality customer experience
  • Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products, across physical, virtual, and / or Cloud environments.
  • Have expert level knowledge of the UNIX / Linux and Windows operating systems.
  • Support client configuration, sharing implementation and best practice advice.
  • Understand and resolve complex application security issues and upgrades with Java and TLS.
  • Be able to support High Profile accounts as a single point of client contact and advisor as may be required
  • Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Be a single point for timely and effective progress of all related cases / additional requests of key assigned clients
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
  • Be able to work effectively under remote supervision
  • Other job-related duties and responsibilities may be assigned from time to time.
  • Education

  • Bachelor Degree in Computer Science or related field or equivalent experience
  • Experience

  • 10+ years demonstrable experience in administration, architecture, installation, migration, patching and upgrade, configuration, performance tuning, health checks, clustering / high-availability deployment, security, storage, monitoring, and troubleshooting in one or more Oracle Fusion Middleware products and related technologies listed above.
  • Primary experience with 11g and 12c versions of the aforementioned products, but ideally also experience with 10g and 14c.
  • Advanced knowledge in Unix / Linux and / or Windows system administration.
  • Advanced knowledge in networking, security, virtualisation / cloud, and storage administration.
  • Advanced proficiency in scripting and automation, including Unix, SQL, shell, batch, Python / Perl / etc.
  • Knowledge and experience with databases (e.g. Oracle Database), from an integration, repository management, and development perspective.
  • Skills

  • Superb troubleshooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Deep knowledge of product customization / extension methodologies
  • Deep knowledge of product integration
  • Experience with OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home-based office in a virtual environment
  • Desirable Qualifications

  • Fluency in a language other than English (ideally Japanese), while not mandatory, would be useful
  • A consulting background, while not mandatory, would be useful
  • Why Rimini Street?

    Rimini Street, Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant\'s Interview process.

    We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

    Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

  • Company
  • We dream big and innovate boldly.
  • Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
  • Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  • Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  • Accelerating Company Growth

  • Nasdaq-listed under ticker symbol RMNI since October 2017
  • Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
  • Over 2,000 team members in 23 countries
  • US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here :
  • Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

    To learn more about Rimini Street, visit

    Please Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Support Engineer • Kota Bharu, Kelantan, Malaysia

    Pekerjaan berkaitan
    Linux Cryptography and Security Engineer

    Linux Cryptography and Security Engineer

    Canonical • Kota Bharu, Kelantan, Malaysia
    Linux Cryptography and Security Engineer.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.This is a unique opportunity to use your software engineering and cryptography skills to...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Senior Sales Engineer

    Senior Sales Engineer

    Dover Corporation • Kota Bharu, Kelantan, Malaysia
    Location : Kuala Lumpur, 01, MY.Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal tra...Tunjukkan lagi
    Kemas kini terakhir: 15 hari yang lalu • Dinaikkan pangkat
    Senior Software Engineer

    Senior Software Engineer

    Neara • Kota Bharu, Kelantan, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.StashAway is Asia’s leading digital wealth manager.We’re on a mission to empower people to build long-term wealth, and we’re live across fi...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Senior Software Engineer (Remote)

    Senior Software Engineer (Remote)

    Portcast • Kota Bharu, Kelantan, Malaysia
    Our mission is to transform international supply chains to be more resilient by helping logistics companies realize the full potential of their data. We cater to both shipping lines and cargo airlin...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Oracle Developer (remote)

    Oracle Developer (remote)

    PEOPLE PROFILERS • Kota Bharu, Kelantan, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Job Description : Job Ref : QY7VW585.People Profilers is hiring on behalf of a global tire company, fully integrated across R&D, manufacturing...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Machine Learning Engineer

    Machine Learning Engineer

    Second Talent • Kota Bharu, Kelantan, Malaysia
    Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Tunjukkan lagi
    Kemas kini terakhir: 18 hari yang lalu • Dinaikkan pangkat
    Senior / Staff / Principal Engineer

    Senior / Staff / Principal Engineer

    Canonical • Kota Bharu, Kelantan, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Senior / Staff / Principal Engineer. Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, ...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Senior Sales Engineer

    Senior Sales Engineer

    Sophos • Kota Bharu, Kelantan, Malaysia
    Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Tunjukkan lagi
    Kemas kini terakhir: 18 hari yang lalu • Dinaikkan pangkat
    Senior Software Engineer

    Senior Software Engineer

    EngageRocket • Kota Bharu, Kelantan, Malaysia
    Senior Software Engineer at EngageRocket.EngageRocket is the first venture-backed HR Technology company in SEA with the mission to create better workplaces with people analytics.We help organisatio...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Technical Solutions Architect II

    Technical Solutions Architect II

    Akamai Technologies GmbH • Kota Bharu, Kelantan, Malaysia
    Join the Technical Solutions Architect team.Akamai is working to simplify the way people work in the cloud.The team's mission is to accelerate innovation by making computing simple, scalable, acces...Tunjukkan lagi
    Kemas kini terakhir: 9 hari yang lalu • Dinaikkan pangkat
    Site Reliability Engineer

    Site Reliability Engineer

    Canonical • Kota Bharu, Kelantan, Malaysia
    Site Reliability Engineer role at Canonical.We deploy and run OpenStack, Kubernetes, storage solutions, and open source applications, applying DevOps practices. To succeed in this role, you need to ...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    HPC / AI Solution Architect

    HPC / AI Solution Architect

    Hewlett Packard Enterprise • Kota Bharu, Kelantan, Malaysia
    Remote / teleworker role; you will primarily work from home.Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We focus on connecting, protecting, a...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Senior Software Engineer, AI Model serving - Asia

    Senior Software Engineer, AI Model serving - Asia

    Speechify • Kota Bharu, Kelantan, Malaysia
    Senior Software Engineer, AI Model serving - Asia.Senior Software Engineer, AI Model serving - Asia.Speechify is a text-to-speech app that makes information accessible for 20+ million users across ...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Solutions Architect - Systems Integrator

    Solutions Architect - Systems Integrator

    Hamilton Barnes Associates Limited • Kota Bharu, Kelantan, Malaysia
    Ready to architect digital solutions that transform how organisations operate?.Join a digital transformation and cloud technology specialist recognised for delivering large-scale platforms, enterpr...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Software Engineering Manager - Sustaining Engineering

    Software Engineering Manager - Sustaining Engineering

    Canonical • Kota Bharu, Kelantan, Malaysia
    Software Engineering Manager - Sustaining Engineering.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Canonical is a leading provider of open source software and operating syste...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Sr Support Engineer - Oracle Middleware

    Sr Support Engineer - Oracle Middleware

    Rimini Street, Inc • Kota Bharu, Kelantan, Malaysia
    Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwar...Tunjukkan lagi
    Kemas kini terakhir: 21 hari yang lalu • Dinaikkan pangkat
    Senior Backend Software Engineer - Remote

    Senior Backend Software Engineer - Remote

    Reap • Kota Bharu, Kelantan, Malaysia
    A global financial technology company is looking for a Senior Software Engineer (Full Stack, Back-End Focused) to design and develop scalable applications in AWS. The ideal candidate will have at le...Tunjukkan lagi
    Kemas kini terakhir: 3 hari yang lalu • Dinaikkan pangkat
    Lead Engineer

    Lead Engineer

    Soft Space Sdn Bhd • Kota Bharu, Kelantan, Malaysia
    We are seeking a technically strong leader based in Malaysia to head our North America region projects.The Lead Engineer will take ownership of regional delivery, technical solutioning, and team le...Tunjukkan lagi
    Kemas kini terakhir: 29 hari yang lalu • Dinaikkan pangkat