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Network Engineer - Mandarin Fluency Required

Network Engineer - Mandarin Fluency Required

CommandLinkSeberang Perai, Penang, Malaysia
3 hari lalu
Penerangan pekerjaan

Company Overview

CommandLink is a global SaaS platform that delivers network, voice, and IT security solutions, enabling corporations to consolidate core infrastructure into a single vendor and use a proprietary single-pane platform. The company has earned numerous industry awards, including SD‑WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and AT&T Strategic Growth Partner.

Your New Role

We are seeking a Network Engineer (SD‑WAN & Managed Services) to support and deliver superior service to ISP / MSP customers worldwide. The position is full‑time, 100% remote, with multiple shift options available.

Key Responsibilities

  • Provide end‑to‑end support for customers focusing on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
  • Support provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem‑solving.
  • Maintain excellent customer relationships through outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

What You’ll Need for Success

  • Bachelor’s degree or equivalent experience.
  • 3–5 years of relevant experience in a fast‑paced technical environment, with expertise in SDWAN (Cato preferred).
  • CCNA / CCNP certifications are highly desirable.
  • Strong command‑line networking skills (Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, QoS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

    • Compensation & Work Schedule

  • Annual Compensation : USD 32,000 – 50,000 (based on experience and skills).
  • Multiple shift options available to support global customers.
  • 100% Remote.

    • Why You’ll Love Life at CommandLink

    Join us to shape the future of business communication. We value innovation, celebrate ideas, and provide opportunities for individuals ready to bring unique vision and expertise to a team that thrives on bold ideas and strategic thinking.

    What You’ll Enjoy

  • Room to grow at a high‑growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage new hires.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Network Engineer • Seberang Perai, Penang, Malaysia