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Customer Service Specialist (German Market)

Customer Service Specialist (German Market)

DAS UmbrellaBatu Pahat, Johor, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.

Days Fixed : Monday to Saturday (Germany Market)

Salary : MYR 3,500 - MYR 4,200 per month

Responsibilities

  • Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
  • Provide accurate product information and resolve customer concerns efficiently and empathetically.
  • Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
  • Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
  • Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
  • Always clarify and escalate issues to Reporting Manager on things you are unsure of or beyond your capabilities

Qualifications

  • Proven customer support experience or experience as a client service representative
  • Strong written communication skills in English (German language proficiency is a must for the Germany market).
  • Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently
  • A friendly, customer-first mindset with the ability to remain calm under pressure.
  • Self-motivated and able to work independently within the assigned time zone.
  • Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred.

    • Skills

  • Strong communication skills – clear, empathetic, and effective with both verbal and written communication
  • Patience and emotional intelligence – especially when handling difficult or upset customers
  • Time management and multitasking – managing multiple customer queries or systems at once
  • Teamwork and collaboration – able to work in sync with colleagues and other departments
  • Adaptability – able to adjust to new tools, updates, or company policies quickly

    • Preferred Traits

  • Positive attitude and a customer-first mindset
  • Willingness to learn and take feedback
  • Strong attention to detail
  • Integrity and professionalism

    • If you\'re passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!

    Employment details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service, Administrative, and General Business
  • Industries : Internet Marketplace Platforms, Retail, and Retail Furniture and Home Furnishings

    • #J-18808-Ljbffr

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