Ready to grow your career from home? Your future begins here.
Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.
Weโre hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! ๐โจ
What you will be doing :
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. ๐ค
- Collect important information to understand client needs and assess how the firm can help. ๐
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. ๐ฌ
- Complete legal forms and manage records of customer interactions. ๐
- Schedule and coordinate consultations with legal experts. ๐
- Follow up with clients to ensure their needs are met or provide additional support. ๐
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. ๐
Requirements
Our ideal candidate :
Holds a bachelorโs degree. ๐Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. ๐ผIs proficient in managing calendars and information flow with accuracy and efficiency. ๐โ๏ธHas previous experience in sales, customer service, or a legal background (preferred). ๐
Is bilingual in English (C1 or higher) and Mandarin, both spoken and written. ๐ฃ๏ธโ๏ธDemonstrates excellent organizational and time-management skills. ๐
Maintains discretion and confidentiality when handling sensitive information. ๐Permanently resides in Latin America. ๐Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. ๐ปBenefits
Biweekly Payments : Guaranteed with no deductions from our end. ๐Long-Term Opportunities : Build a lasting professional relationship with us. ๐Fully Remote : Work from the comfort of your homeโno onsite travel required. ๐กPaid Time Off : Enjoy 2 weeks of paid leave and U.S. holiday recognition. ๐๏ธWellness Support : Access in-house psychological and wellness coaching services. ๐ฑProfessional Growth : Free training, language improvement sessions, and coaching programs. ๐Exclusive Learning Access : Unlock free access to over 200 continuous improvement courses. ๐Take the next step in your career with Voxidea. Apply today and join our innovative team! ๐โจ