Customer Service Executive - Mandarin Speaker - Johor Bahru

Job Overview :

We are looking for a Customer Service Executive - English Speaker  to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.

Key Responsibilities :

• Manage inbound calls, chats, and emails for inquiries, complaints, feedback, and service-related issues.

Provide accurate and timely information to customers.

Work as part of a team to meet KPIs and SLA targets.

Maintain professionalism and accuracy in communication.

Utilize basic computer systems and tools for handling cases.

Requirements :

Minimum 18 years old with SPM, UEC, or IGCSE certification.

Fluent in English (spoken & written).

Good computer literacy and multitasking ability.

Working Details :

Working Days : 6 days per week

Shift Pattern : 24-hour rotational shift

Training Provided : Yes

Work on weekends and public holidays

Salary & Benefits :

Night Shift Allowance

Public Holiday Paid

Overtime Pay : If required

Annual Leave : 12 days

Medical Leave : 14 days

Shuttle Services (Provided) :

Skudai, Taman U, Mutiara Rini, Lima Kedai, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

Interview Process : Walk-in interviews

Virtual interviews available for outstation candidates

Assessment required