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Customer Support Agent

Customer Support Agent

Invisible Expert MarketplaceAlor Setar, Kedah, Malaysia
1 hari lalu
Penerangan pekerjaan

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About The Role

Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview

We are looking for a customer‑oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations / deactivations, and technical troubleshooting. Prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial but not mandatory.

Key Responsibilities

  • Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English‑speaking customers.
  • Assist with account activation, integration troubleshooting, and product‑related inquiries.
  • Deliver accurate guidance on clients’ retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalated complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to resolve issues efficiently and improve customer service.

Qualifications

  • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem‑solving, and organizational skills in a fast‑paced environment.
  • High attention to detail and ability to work independently and as part of a remote team.
  • Must pass a background check.

    • Hours

    45‑50 hours per week, 9 PM‑6 AM US‑ET (US‑East Coast / New York Time Zone).

    Compensation

  • Type : Hourly
  • Rate : $5  / hour

    • Employment Details

  • Employment type : Contract
  • Workplace type : Remote
  • Seniority level : Entry Level

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    Buat amaran kerja untuk carian ini

    Customer Support • Alor Setar, Kedah, Malaysia