Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

About the Role

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote) . Based in Malaysia , you’ll work from home while collaborating with a diverse, multinational team across Asia and beyond.

In this role, no two days are the same. You’ll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment , using your communication, research, and problem-solving skills. Your mission is to delight our members and exceed their expectations , every time.

What You’ll Do

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

What We Offer

About Ten Group

At Ten, our mission is simple : to become the most trusted service company in the world. We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.

We are proud to support a diverse and inclusive culture, and we are always looking for people who are driven, service-minded, and eager to grow with us.

Join Us

If you’re ready to make a difference in people’s lives while building your own rewarding career, apply today and discover what it’s like to be part of Ten’s growing APAC team.

Additional Attributes

Flexibility

This is a full-time 40-hour-per-week role on a shift basis. The right candidate should be flexible to offer services between 10 : 00 PM – 7 : 00 AM local time, Monday to Sunday, including public holidays.

Please note : This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.

Remote Work

Our people are at the heart of the business, and we have a culture of recognition and reward. We support development and encourage staff to align their aspirations with their career at Ten.

All employees enjoy a range of benefits. We offer monthly Treats on Ten, additional annual leave in milestone years, and a Ten Loyalty Reward program to celebrate commitment and loyalty.

One of our popular perks is working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. We are not accepting any further agencies onto our PSL at this time.

Please view our video to learn more.

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