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Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

TPIpoh, Perak, Malaysia
15 jam yang lalu
Penerangan pekerjaan

Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

Position : Mandarin Speaking Customer Service Representative

Job Type : Full-time

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 4500

Overview

We are seeking a Mandarin-speaking Customer Service Representative to handle customer inquiries and provide accurate information across voice, email, and chat channels. The role requires strong communication in Chinese, professional English for internal interactions, and a commitment to delivering high-quality customer service.

Responsibilities

  • Handle customer inquiries via voice, email, and chat in Chinese
  • Provide accurate information, guidance, and follow-up on patient cases and service requests
  • Ensure timely resolution of queries while maintaining high customer satisfaction
  • Document interactions in CRM systems accurately and thoroughly
  • Coordinate with internal teams and escalate cases when necessary

Requirements

  • Fluent in Chinese
  • Good English communication skills (for internal communication and training)
  • Previous experience in call center or customer service is a plus
  • Excellent communication and interpersonal skills
  • Willingness to work night shifts, including weekends and public holidays
  • Currently based in Malaysia or open to relocating in Malaysia

    • What We Offer

  • Competitive base salary + allowances
  • Opportunity to work from home for the first 6 months
  • Relocation support to Johor after the initial remote period (For Expats)
  • Competitive salary and benefits package
  • Professional training and career growth opportunities
  • A diverse and inclusive workplace with supportive team culture
  • Career growth opportunities in a reputable international company

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Outsourcing and Offshoring Consulting

    • #J-18808-Ljbffr

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