Learning Operations Senior Specialist

Overview Learning Operations (LO) is part of People, Communication & Culture (PC&C), sitting within Operations & Advisory reporting into the Regional Service Owner (RSO), who is supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) to provide a positive colleague experience. Working together with our global learning teams, Learning Operations is responsible for learning implementation, the end-to-end delivery of training internally and providing support and record maintenance for external training. Day to day activity is managed through our systems; Salesforce and Cornerstone.

The Learning Operations Senior Specialist is primarily responsible for implementing learning through CSoD, technical troubleshooting, and data analysis. This role ensures BP's workforce remains compliant and capable of working on our assets and within our businesses. Key responsibilities include managing logistical and delivery activities in line with the Learning Value Chain (LVC). This involves ensuring high standards and timely completion of tasks related to set-up, planning, training sessions, and record maintenance. The role reports directly to the Learning Operations Lead.

Key Accountabilities and Challenges

Ensure the smooth and well-managed transition of new learning offers, sharing SME advice and standard methodology regarding system functionality, configurations and the Operating Model.

Deliver a consistently high standard to all internal and / or external customer groups.

Accurate configuration of new offers and change management against existing offers across internal systems, including bp's Learning Management System (Cornerstone) and the workflow tool (Salesforce).

Ensure accurate validation and approval of learning costs and actuals in multiple payment systems (Ariba, Backbone, Fieldglass and Concur); ensuring it gets back charged to the correct cost centre.

Accountable for the integrity of financial data held in the system, in support of the business's financial and budgetary activities.

Prompt and accurate submission of journal entries to bp finance.

Sound change management and collaborator engagement ensuring that bp's core data and delivery standards are applied; raising risks and issues as required.

Build collegiate and balanced relationships with content owners whose expectations are aligned with learning's service levels and data & delivery standards.

Ensure the highest standards of data & information management are consistently maintained in support of your work.

Provision the e-learning publication service, ensuring thorough testing and validation checks are in place.

Responsible for provisioning goods and services for training sessions, identifying and escalating risks with potential solutions, and scheduling trainers and faculty while coordinating with individual faculty and vendors.

Select and confirm appropriate training venues based on defined criteria and budget considerations, and timely order training materials and arrange special requirements, including managing virtual or physical materials, IT services, catering, and necessary tools (e.g., scrap cars, diesel oil).

Administer sessions by completing tasks in Salesforce and ensuring accurate, timely updates to training records in Cornerstone. Record and follow up on invoicing for estimated and actual costs of goods and services contracted for sessions. Ensure session schedule changes are promptly reflected in Salesforce and communicated to vendors, learners, and faculty.

Point of contact for complex learner queries through cases, thoroughly investigate often time-sensitive queries, whilst managing the learner's expectations.

Work with procurement to onboard training vendors.

Support and drive PC&C Operations & Advisory initiatives, being in tune with PC&C communications and by partnering and collaborating with our GSO (Global Solutions Organisation) via various project work streams and networking channels.

Qualifications, Competencies & Approach Essential Education & Experience

Undergraduate (bachelor) degree level qualification, or equivalent experience

Experience in the learning life cycle

1+ year working experience with financial practices

Approaches

Own your success -

Demonstrates leadership and is accountable for driving team performance; inspires teams to evaluate and enhance delivery of business outcomes; models safe and ethical work practices and a culture of transparency

Think big -

Actively seeks opportunities to transform and enhance processes and systems; constantly seeks ways to transform, improve and innovate; builds the skills and knowledge of the team and promotes a collaborative team environment

Be curious -

Encourages a culture of curiosity across teams; ensures the delivery and improvement of digital solutions to benefit customers; supports the team to try new technologies, fail and learn fast and implement solutions at pace

Effortless customer experiences -

Drives the team to understand customer needs and deliver digital seamless self-service customer experiences

Digital first -

Keeps up-to-date with digital innovation and seeks digital solutions for problems; encourages the team to deliver creative digital solutions

Key Competencies Technical Capability

Significant Learning process or Learning system implementation and maintenance experience including analytical thinking and high attention to detail

Digital fluency to work with technology teams to implement high-quality digital products and solutions

Knowledge in financial tools, systems and procedures, financial accounting concept and reporting, financial analysis, budgeting and charge-back practices.

Business Capability

Customer focus - all decisions clearly aligned to customer / business and BP wide strategy

Evaluating and driving value-add solutions focus - deeply integrated to improve business engagement and positively disrupt, where necessary. Proven track record of improving / making valuable contributions and taking things to the next level

Collaborator management - Ability to engage with and influence key business collaborators. Uses partnering, basic consultancy skills and a coach approach to build trust. Is continually enhancing skills in active listening, influencing and communication

EQ Capability

Strong resilience and agility - ability to work collaboratively across a wider Talent team and adapt to change in prioritises

Effective communication skills, flexible style able to deal with collaborators at all levels

Strong influencing skills - able to gain acceptance to ideas from senior collaborators and comfortable in the space of challenge and difficult conversations

Is self-aware and skilled at managing impact on others

Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment / border working and ability to apply sound judgement / wise counsel

Desirable Criteria

Experience and understanding of procurement ways of working

Proficient in using Salesforce systems

Proficient in using Customer Relationship Management systems

Proficient in using Learning Management Systems, Cornerstone OnDemand preferred

Proficient in using MS Office applications

environment and benefits

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

Possibility to join our social communities and networks

Learning opportunities and other development opportunities to craft your career path

Life and health insurance, medical care package

And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement : No travel is expected with this role

Relocation Assistance :

This role is not eligible for relocation

Remote Type :

This position is a hybrid of office / remote working

Skills : Legal Disclaimer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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