Senior Fraud Operations Analyst

Direct message the job poster from Boost

Talent Acquisition - Boost eWallet | ex-TNG eWallet

Fraud Operation Analyst plays a critical role in safeguarding the company and its customers from fraudulent activities. This position requires high attention to detail, strong analytical and critical thinking skills, and the ability to make data-driven decisions under pressure. The ideal candidate proactively detects, investigates, and mitigates potential fraud while continuously improving internal processes and detection strategies.

• Prevent and detect fraud in business operations of e-wallet
• Conduct complex and deep dive investigations using a combination of manual and automated tools and prepare reports as necessary
• Develop and establish detailed fraud risk and mitigation plans, and chargeback policies through training, documented procedures and practices for internal and external parties within the business
• Assist Fraud Ops Manager in crunching data in order to support the development of data-driven insight for fraud strategy
• Familiar with BNM guidelines, NSRC, and other regulatory requirements as mandated for e-wallet or fintech business. Take on ad hoc projects / assignments related to fraud investigations / implementations of process
• Work with cross-functional teams to design, implement, and improve risk and fraud control strategies
• Perform analytical reviews, monitoring and testing activities to support the implementation of desired controls
• Perform daily BAU activities covering detections; investigations; chargeback-related queries; suspicious activity monitoring for customer and merchant profiles; and customer escalations
• Stay updated with developments and trends in fraud risk and regulatory landscape and advise on key issues that may have potential impact to the business
• Well experienced in handling fraud disputes / chargebacks.
• Provide consultation to customer-facing teams to address fraud-related issues
• Maintain confidentiality of all information obtained during investigations process
• Carry out any other ad hoc tasks related to Fraud Operations

Job Requirements :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

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