Secured Prevention & Recovery Collection Officer

Secured Prevention & Recovery Collection Officer

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Job Description

Secured Prevention & Recovery Collection Officer

Why Join

As a Secured Prevention & Recovery Collection Officer at OCBC, you'll play a vital role in managing the secured 3+ MIA accounts by securing promise to pay in order to improve delinquency rate and increase recoveries / upgrades of secured NPL accounts, including housing loans, term loans and overdrafts.

How you succeed

To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank.

What you do

Financial

• Contribute towards reducing the 30+ and 90+ delinquencies, with the main objective to manage 3+ MIA delinquencies flow through, NPL / NPF and specific provisions for Secured products
• Contribute to meet department financial KPI including personal targets.
• Dunning for DQ3 and NPL accounts

Compliance

Processes

Human Capital

Who you are

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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