sales & marketing executive

Main Responsibilities :

• Handle customers' feedback and complaints
• Responsible for basic day-to-day running of the office administration.
• Handle daily inbound calls, incoming emails, faxes and response to customer queries ensuring understanding of requirements before acceptance of orders.
• Coordinate internally with production and logistic department to meet customers' requirements.
• Maintain proper filing / correspondence records.
• Proactively follow up for any outstanding orders or pending issues
• Response promptly to customer enquiries, deliveries, complaints, etc.
• To build and maintain a long-term business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
• Generate monthly reports for review.
• Resolve and / or highlight customer issues / complaints.
• To involve in Quality Management System (QMS) related activities e.g., Internal Audit, Continual Improvement program, Training & etc.
• To work in harmony and as a team with co-workers and meet sales goals.
• To monitor the completion and follow up for any pending duties assigned by the Superior.
• Responsible for any other duties as assigned by the Superior from time to time and as and when necessary.

Competency Requirement :