Assistant Front Office Manager-Sheraton Johor BahruSheraton Hotels & Resorts • Kebun Baharu, Johor, Malaysia
Assistant Front Office Manager-Sheraton Johor Bahru
Sheraton Hotels & Resorts • Kebun Baharu, Johor, Malaysia
16 hari lalu
Penerangan pekerjaanSupporting Management of Front Desk Team : Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example. Supporting Management of Front Desk Team : Encourages and builds mutual trust, respect, and cooperation among team members. Supporting Management of Front Desk Team : Supervises and manages employees, managing all day‑to‑day operations and understanding employee positions well enough to perform duties in employees’ absence. Supporting Management of Front Desk Team : Ensures employee recognition is taking place on all shifts. Supporting Management of Front Desk Team : Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Manages day‑to‑day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Strives to improve service performance. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Collaborates with the Front Office Manager on ways to continually improve departmental service. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals : Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service : Provides services that are above and beyond for customer satisfaction and retention. Ensuring Exceptional Customer Service : Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Ensuring Exceptional Customer Service : Serves as a role model to demonstrate appropriate behaviors. Ensuring Exceptional Customer Service : Sets a positive example for guest relations. Ensuring Exceptional Customer Service : Displays outstanding hospitality skills. Ensuring Exceptional Customer Service : Empowers employees to provide excellent customer service. Ensuring Exceptional Customer Service : Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Ensuring Exceptional Customer Service : Provides feedback to employees based on observation of service behaviors. Ensuring Exceptional Customer Service : Handles guest problems and complaints effectively. Ensuring Exceptional Customer Service : Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies : Implements the customer recognition / service program, communicating and ensuring the process. Managing Projects and Policies : Ensures compliance with all Front Office policies, standards and procedures. Managing Projects and Policies : Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities : Provides information to supervisors and co‑workers by telephone, in written form, e‑mail, or in person. Additional Responsibilities : Analyzes information and evaluating results to choose the best solution and solve problems. Additional Responsibilities : Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner. Additional Responsibilities : Functions in place of the Front Office Manager in his / her absence. Additional Responsibilities : Communicates critical information from pre‑ and post‑convention meetings to the Front Office staff. Additional Responsibilities : Participates in department meetings.
Assistant Front Office Manager – Sheraton Johor Bahru
Job Number :
Job Category : Rooms & Guest Services Operations
Location : Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, 80300
Schedule : Full Time
Position Type : Management
Job Summary : Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. The position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Equal Opportunity Employer : At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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