IT Executive

Overview

Hyphens Pharma is looking for an IT Executive to join our growing team! As an IT Executive, you will report to the Assistant IT Manager and be responsible for supporting IT matters effectively and consistently for offices across the Hyphens Group. Job Description

Technical & Advanced Support

Serve as the escalation point for complex technical issues, ensuring timely resolution within SLAs. Lead troubleshooting efforts for high-priority incidents involving servers, networks, and enterprise systems. Design and implement improvements to IT infrastructure, including virtualization, Active Directory, and cloud services (Azure, Microsoft 365).

Project & Team Management

Spearhead IT projects from planning to execution, coordinating cross-functional teams and vendors. Conduct performance reviews of support tickets and team workflows to optimise efficiency.

Security & Compliance

Oversee data security protocols, including backups, access controls, and compliance with industry standards. Implement and audit cybersecurity measures (e.g., firewall policies, endpoint protection). Manage advanced network systems (routers, switches, firewalls) and propose upgrades. Administer hybrid environments (Windows / Linux / Mac OS) and scripting solutions (Python, SQL, VBS).

Operational Excellence

Supervise IT procurement, vendor negotiations, and asset lifecycle management. Maintain comprehensive documentation for systems, policies, and user guides. Ensure seamless operation of in-house systems (CCTV, door access, etc.).

Job Requirement

Minimum Diploma / Degree in IT, Computer Science, or related field. 5+ years in IT support / administration. Expertise in Hyper-V, Windows Server, Active Directory, and Microsoft 365 / Azure. Proven track record in managing IT projects and vendor collaborations. Advanced troubleshooting for servers, networks, and multi-OS environments. Knowledge of scripting (Python, SQL), MDM (Intune), and cloud platforms. Familiarity with Power Automate and cybersecurity tools. Good communication and stakeholder management abilities. Strategic thinking with a focus on continuous improvement. Seniority level

Entry level Employment type

Full-time Job function

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