Global Support Engineer

Role Overview

As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB / TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.

Responsibilities

• Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
• Consult and collaborate with engineers within the team or across teams to address customer issues.
• Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
• Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.

Qualifications

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination / harassment based on : race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

How to apply

Interested in building your career at TiDB? Get future opportunities sent straight to your email.

Equal Employment Opportunity

TiDB is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity, disability status, or veteran status. We strive to prevent other forms of inappropriate behavior from gaining a foothold in our organization. Barriers to success have no place at TiDB.

#J-18808-Ljbffr