Client Operations Officer, Forex Cash

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

This role will be responsible for day-to-day processing of third-party FX payment on behalf of Caceis Clients instructions through a dedicated third-party FX function which comes under TMS Operations. This includes understanding the Client documents and retrieving the necessary information accurately. To maintain highest level of service quality and performance in compliance. The team supports the FX Operating model for Global region.

You will be supporting Europe (LUX) business, working on shift hours of 3 : 00pm–12 : 00am or 4 : 00pm–1 : 00am Malaysia time.

What will you do?

• Perform processing of FX (Pre and Post-Execution on a daily basis : input, verify, validate and settle FX executed by dealing room and sub-custodians.
• Work collaboratively with both internal Front Office (Trading Desk), Middle Office and other CACEIS business units and external stakeholders sub-custodians / agents to ensure the operating model is robust and the risk is mitigated.
• Perform investigation of FX breaks and provide resolution within agreed timeline.
• Continuous monitoring of FX Operations team mailboxes and FX confirmations to take swift action on instructions / queries received and do the required follow ups without delay.
• Contribute to FX projects and initiatives through ideas / suggestions, to help improve process and control.
• Application criteria

Starting date 01 / 08 / 2025 Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization Tertiary educated with relevant background

Minimum experience level 0-2 years Skills needed

IT tools

Languages English

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.