Sales Coordinator

Job Brief :

Effectively assist Assistant Director of Sales & Sales Managers in general administration and executing sales coordination of all enquiries in a most professional and effective manner.

Job Responsibilities :

• Ensure overall effective office administration, maintain cleanliness at all times, to upkeep the display areas and display items.
• Ensure all enquiries and correspondences are replied within the stipulated time. Effective follow-ups are to be conducted for such enquiries.
• Ensure sufficient stock level of stationeries; give away items, collateral and brochures.
• Ensure all office equipment are in working condition e.g. computers, photocopy machine, printer and fax machine.
• To effectively utilize the standard forms and letters to ensure that such forms and letters are presented in a most professional manner.
• To assist Assistant Director of Sales and Sales Managers in answering telephone inquiries, preparing contract letters or proposal letters for all market segments and handles general administration.
• To maintain an effective account and account management through PMS and to be fully competent with operating PMS.
• To ensure that all client data input in the PMS is accurate and updated.
• Prepare corporate rate letters on newly signed up accounts and to update profile into PMS efficiently.
• To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
• To issue group resume and banquet event order.
• To ensure that group resume, site inspection, VIP list and other important information are distributed to support department in a timely manner.
• Ensure proper filing at the end of each day and mailing out letters.
• Perform any other duties assigned by the Assistant Director of Sales & Sales Manager from time to time. With the previously mentioned tasks you will be able to achieve all your Key Performance Indicator (KPI’s), which are :
• Responding or acknowledging client request within 2 hours.
• Maintains the highest standard professionalism, ethics and attitude toward all hotel guests, clients and associates.
• Maintains professional business confidentiality.
• Performs related duties and special projects as assigned.
• Minimum of 2 hours training per month.

Job Requirements :