Customer service representative ( Mandarin Speaker )

Overview

IByte Technology Solutions specializes in more than just software development and consulting services. With a focus on groundbreaking innovation, we also excel in talent acquisition and resource supply, ensuring our clients have access to top industry professionals. Our commitment includes assembling the right team for each project to achieve excellence beyond software development.

Role Description

This is a full-time on-site role for a Customer Service Representative (Mandarin Speaker) located in Bayan Lepas. The Customer Service Representative will be responsible for managing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the customer experience by addressing concerns and resolving issues promptly.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience
• Excellent verbal and written communication skills in Mandarin and English
• Strong problem-solving skills and ability to handle challenging situations
• Ability to work onsite in Bayan Lepas and collaborate effectively with team members
• Previous experience in a similar role is a plus
• High school diploma or equivalent; additional qualifications in customer service or related fields are beneficial

Seniority level

Employment type

Industries

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