Live Chat Agent

Job Title : Bilingual Customer Support Specialist

Location : KL

Language Requirement : English and Mandarin

Working Hours : 5-day work week, rotational shift

Responsibilities :

Provide high-quality customer service in both Chinese and English, responding promptly to customer inquiries and issues

Offer support through various channels (such as online chat, email, etc.) to ensure customer satisfaction

Handle customer complaints, accurately record and track the progress of problem resolution

Assist customers with account operations such as registration, deposits, withdrawals, and other basic tasks

Collect and feedback customer suggestions, assist the team in optimizing service processes

Regularly report work progress and common issues to help improve the overall service quality of the team

Qualifications

At least an SPM qualification, fresh graduates are welcome

Proficient in both Chinese and English

Experience in customer service within the financial industry is preferred

Familiarity with the cryptocurrency field is a plus, but not required

Strong communication and interpersonal skills

Ability to handle multiple tasks and prioritize effectively

Strong learning ability and team spirit