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Customer Service Executive
Finsmart Solutions Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanCandidate must be able to accept 5 days work week with rotate between morning shift & afternoon shift. Extra allowance will be given for afternoon shift (Work from home). 1 to 2 years of working experience in a similar capacity in the equities or investment industry. Familiar with financial products like equities, funds and services. Outgoing personality with excellent interpersonal communication skills. Accreditation in CMFAS 1a, 6 and 6a will be a strong advantage. Expected to work closely with overseas office in China and Hong Kong hence proficiency in mandarin will be an added plus.
Key Responsibilities :
- Be part of the Client Services Team to maintain a high standard of customer satisfaction and to resolve any enquiries that clients may have.
- Proactively touch base with our clients to ensure they complete the client onboarding process.
- Reach out to clients to ensure customer experience is positive, promote new features and service and ongoing promotion.
- Be proficient in the traditional mediums of customer contact, call-ins, emails, online chats and also social media responses.
- Attend to clients' enquiries on our product offerings, account opening / management matters and general enquiries.
- Reach out to our internal base of clients for their account matters.
- Perform simple trade executions and liquidations for margin calls.
Requirements :
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia