Service Desk Analyst

Overview

Service Desk Analyst Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We are looking for new colleagues to join our customer support team. Do you get excited when you show others how technology can make things better? Then this could be the role for you! At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support. Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

About the role

As our Service Desk Analyst, you will :

Responsibilities

Successfully manage service requests, incident, and problem tickets.

Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.

Actively communicate with internal and external customers.

Escalate any potential service issues or outages to minimize the impact on the customer.

Actively connect with users over multiple communication platforms.

Who are you? We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.

You can deliver a high level of quality and customer experience.

You are a multitasker and thrive in a fast-paced environment.

You are structured and proactive.

You have good documentation and communication skills.

You are a team player and contribute to knowledge transfer and competence development.

You are fluent in both Malaysian and English.

Qualifications We believe that our new Service Desk Analyst has most of the following qualifications :

Min. 0-2 years relevant working experience

Keen trouble-shooter / problem solver.

Capable to accurately record information.

Takes accountability for own behavior and deliveries. Supports colleagues in doing the same.

The ideal candidate will be familiar with the following Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10 / 11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory

Knowledge of and experience with ITIL processes.

Why us? Because at Cegal -

You matter . As a Cegalian you will be

seen ,

heard , and

appreciated . You are part of an

Inclusive

working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being

Fuss Fighters .

You will work with colleagues who are

Super Skilled

in their fields, and experience how our diversity encourages creativity, innovation and knowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

What’s in it for you? Working in Cegal you have great opportunities for professional development and social engagement :

Career paths

• Advance your career with trainee programs, mentorship, growth dialogue.

Influence

Professional growth

– Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.

Fun at work

Technology

Work-life balance

Diversity

Want to know more about these and other benefits? Visit our careers page :

: Kuala Lumpur

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.

#J-18808-Ljbffr