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Project and Process Manager Executive (Indicative Monthly Salary : Around MYR 3000 - MYR 6000)

Ulink AssistIpoh, Perak, Malaysia

18 jam yang lalu

Penerangan pekerjaan

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Company Description

Ulink Assist is Singapore’s most experienced medical assistance provider, coordinating cross-border medical cases and emergency evacuations. Ulink serves clients globally through various medical assistance services and operates in Singapore, KL, Jakarta, and Yangon.

Role Description

This is a full-time, remote role. This role will be responsible in providing support for IT related tasks / issues and implementing any project or process initiative to ensure continuity and enhanced services to clients. The scope of responsibilities includes, but is not limited to, the following :

Key Responsibilities (including but not limited to) :

IT Support :
Troubleshoot any IT related issues.
Act as the primary point of contact for the team’s IT-related issues and external IT service providers.
Set up and maintain remote desktop access for team members.
Manage office IT equipment, software licenses, and system upgrades.
Ensure proper data security and user access management.
Lead IT system enhancement projects.
AI and Automation Implementation / Support
Implement AI initiatives to improve operational services.
Drive new AI projects, including (but not limited to) chatbot, voicebot, claim system, dashboard and automated response systems etc through coding and programming (if required).
Develop automation solutions to streamline operational processes and workflows.
Operational Support
Develop and maintain operational workflows and supporting documents.
Facilitate and document regular operations meetings if required.
Create and update standard operating procedures (SOPs).
Assist clients in hospitals with registration, payment, and other support as needed if required.
Reporting and Data Management :
Track and report on key operational performance metrics.
Prepare and distribute regular reports for internal stakeholders.
Conduct regular backups of critical data and systems.
Compliance and others :
Be responsible for data security, information security and BCP compliance
Monitor and manage email communications and case management systems.

Qualifications

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.

Practical experience with AI / automation projects (chatbot, voicebot, workflow automation, or similar) is an advantage.

Exposure to healthcare, service, or operations management environments is an advantage.

Fresh graduates are welcome to apply.

Technical Skills

Familiarity with AI / ML tools, chatbot frameworks, and automation platforms.

Proficiency in IT system setup, remote desktop support, and managing software / hardware assets.

Understanding of data security, information security, and BCP standards.

Soft Skills

Good communication skills, able to liaise between technical teams and non-technical stakeholders.

Highly organized with the ability to manage multiple priorities and deadlines.

Proactive, adaptable, and eager to learn new technologies.

Team-oriented but able to work independently with minimal supervision.

How to Apply :

Qualified individuals should send their resume to : shortlisted candidates will be notified. Thank you very much for your interest.

Seniority level

Entry level

Employment type

Internship

Job function

Management and Manufacturing

Industries

Hospitals and Health Care

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Project Manager • Ipoh, Perak, Malaysia